Shipping & Returns
1.WHAT DOES SHIPPING COST ME?
We charge 4,99€ shipping cost up to an order value of 59,99€. We offer free shipping with an order value of 60€ or higher.
Shipping to all countries in the EU is flat 5,99€.
Shipping to Switzerland is flat 14,99€. Unfortunately shipping to Switzerland is more expensive than to other European countries as the package has to go through customs.
United Kingdom (UK)
Shipping to the UK costs 9,99£ up to an order value of 89,99£. We charge 5,99£ for an order value of 90,00£ or higher. Unfortunately, Brexit caused the shipping prices to go up significantly for the UK. We are still covering most of the actual costs.
Returns are free for customers in Germany. If you ordered from outside of Germany, you have to cover the return costs.
2. HOW IS MY ORDER SHIPPED?
Within Germany, your order will be shipped via DHL. For all other countries, we ship with UPS. As soon as your order leaves our warehouse, you will receive an e-mail with a tracking number that you can use to track your package. If you live in Germany, you have several possibilities to control your shipment with DHL:
- Neighbor of choice: Here you can choose your favorite neighbor to whom you entrust your package.
- Desired day: Package arrives on Thursday, but you already know that you won't be at home? Then simply choose a new desired day on which you’re sure you will be home.
- Storage location: With the storage location, you can specify that the parcel carrier can drop off your parcel at a location you specify without anyone having to accept it.
- Evening delivery: In some regions of Germany, it is also possible to book an evening delivery (18:00-22:00). However, you do have to pay for this service with DHL.
3. MY DELIVERY HAS DISAPPEARED - WHAT CAN I DO?
If there are problems with your delivery, please send us an email to firstname.lastname@example.org. Our team will find a solution for the problem as soon as possible.
4. DO YOU ALSO SHIP ABROAD?
Everjump ships to every country in the world!
5. HOW LONG DOES THE DELIVERY TAKE?
Within Germany the delivery time is 1-3 days, depending on the time of order and how far you live from our warehouse.
International deliveries reach you within 3-6 days.
6. HOW DOES THE RETURN SHIPMENT WORK?
If you want to return your product, please contact our customer service at email@example.com or use our contact form. There we will create a free return label for you.
100% SATISFACTION GUARANTEE
We are convinced that you will love Everjump. However, if you are not 100% satisfied with your order, we will refund the full purchase price. This guarantee is valid for all products for up to 30 days after delivery.