Shipping & Returns
1.WHAT DOES SHIPPING COST ME?
We charge 4,99€ shipping cost up to an order value of 59,99€. We offer free shipping with an order value of 60€ or higher.
Shipping to all countries in the EU is flat 5,99€.
For shipping to Switzerland we charge a flat rate of 14,99€. Unfortunately, shipping is more expensive than to other EU countries due to customs clearance. Please note that additional customs duties may apply.
United Kingdom (UK)
For shipping to the UK we charge up to 89,99£ order value shipping costs of 9,99£. From 90£ order value we charge shipping costs of 5,99£. Unfortunately, after Brexit and the new customs clearance, shipping is more expensive than to other EU countries. Please note that additional customs duties may apply.
Returns are free for customers in Germany. If you ordered from outside of Germany, you have to cover the return costs.
2. HOW IS MY ORDER SHIPPED?
Within Germany, your order will be shipped via DHL. For all other countries, we ship with UPS. As soon as your order leaves our warehouse, you will receive an e-mail with a tracking number that you can use to track your package. If you live in Germany, you have several possibilities to control your shipment with DHL:
- Neighbor of choice: Here you can choose your favorite neighbor to whom you entrust your package.
- Desired day: Package arrives on Thursday, but you already know that you won't be at home? Then simply choose a new desired day on which you’re sure you will be home.
- Storage location: With the storage location, you can specify that the parcel carrier can drop off your parcel at a location you specify without anyone having to accept it.
- Evening delivery: In some regions of Germany, it is also possible to book an evening delivery (18:00-22:00). However, you do have to pay for this service with DHL.
3. MY DELIVERY HAS DISAPPEARED - WHAT CAN I DO?
If there are problems with your delivery, please send us an email to email@example.com. Our team will find a solution for the problem as soon as possible.
4. DO YOU ALSO SHIP ABROAD?
Currently EVERJUMP delivers products within the EU. For all other countries, please send an email to firstname.lastname@example.org.
5. HOW LONG DOES THE DELIVERY TAKE?
Within Germany, the delivery time is 1-3 days, depending on the time of day you ordered and how far you live from our warehouse.
International deliveries will reach you within 3-6 days.
6. HOW DOES THE RETURN SHIPMENT WORK?
If you wish to return your product, please contact our customer service at email@example.com or use our contact form. Please do not return any products before you have contacted us and received a return voucher.
100% SATISFACTION GUARANTEE
We are convinced that you will love Everjump. However, if you are not 100% satisfied with your order, we will refund the full purchase price. This guarantee is valid for all products for up to 30 days after delivery.