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Refund policy

Right of Withdrawal for Consumers

Consumers have the following right of withdrawal:

1 Revocation Instructions

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day of revocation,

- at which you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery, or;

- where you or a third party designated by you, other than the carrier, have taken possession of the last goods, provided that you have ordered several goods under a single order and that these are delivered separately, or;

- at which you or a third party designated by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods which are delivered in several partial consignments or pieces.

In order to exercise your right of revocation, you must inform us (Pala Health GmbH, Friedrichstraße 123, 10117 Berlin, e-mail: support@everjump.fit) by means of a clear declaration by e-mail of your decision to revoke this contract. You can use the attached sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

We will pay the shipping costs of the return.

Consequences of the revocation

(1) If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods or handed them over to a partner designated by us, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period or hand them over to a partner named by us.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

2 Sample Revocation Form

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

- To: Pala Health GmbH, Friedrichstraße 123, 10117 Berlin, e-mail: support@everjump.fit

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of communication on paper)

- Date

__________

(*) Delete as applicable.

(4) We shall bear the costs of return or collection.

(5) If you exercise your voluntary right of return, the refund will be made to the account to be named by you.

(6) Your statutory right of revocation shall not be affected by compliance with our rules on the supplementary contractually granted (voluntary) right of return and shall remain in effect independently thereof. Until the expiry of the period for the statutory right of revocation, only the statutory conditions listed in the revocation instruction apply. Furthermore, the contractually granted (voluntary) right of return does not limit your statutory warranty rights, which you retain without restriction.

3 Voluntary right of revocation

You have the right to cancel this contract within 30 days without giving reasons.

The voluntary right of withdrawal begins after the legal right of withdrawal (of 14 days) and runs for 16 additional days. This gives you a total of 30 days right of withdrawal (14 days statutory, 16 days voluntary).

If you revoke this contract within the framework of the right of revocation, we will return all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within thirty days from the day on which the product was demonstrably returned to you. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Your statutory right of withdrawal is not affected by compliance with our rules on the right of withdrawal and remains in force independently of this. Until the expiry of the period for the statutory right of revocation, only the statutory conditions listed there shall apply. Furthermore, the right of revocation does not limit your statutory warranty rights, which remain unrestricted.