Refund policy


Consumers have the following right of withdrawal:

 

1. cancellation policy

 

Right of withdrawal

 

You have the right to withdraw within fourteen days without giving any reason this contract. The withdrawal period is fourteen days from the day,

 

on which you or a third party named by you, who is not the seller, have taken or has taken possession of the goods, provided that you have ordered one or more goods in the context of a uniform order and these are or will be delivered uniformly, or;

 

on which you or a third party named by you, who is not the seller, have taken possession of the last goods or has, if you have ordered several goods in the context of a single order and these are delivered separately, or;

 

on which you or a third party named by you, who is not the supplier, have taken or has taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces.

 

To exercise your right of withdrawal, you must inform us (Pala Health GmbH, Friedrichstrasse 114, 10117 Berlin, e-mail: support @ everjump . fit (without spaces)) by means of a clear declaration by e-mail about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

We take over the shipping costs of the return.

 

Consequences of revocation

 

(1) If you cancel this contract, we have all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and no later than within fourteen days from the day on which the notification of your revocation of this contract is received by us. For this repayment, we will use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods or handed over to a partner designated by us, whichever is the earlier.

 

You have the goods immediately and in any case no later than fourteen days from the date on which you notify us of the revocation of this contract, return or hand over to us. The deadline is met if you send the goods before the expiry of the period of fourteen days or hand over to a partner designated by us.

 

You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.

 

2. sample cancellation form

 

Sample withdrawal form

 

(If you want to cancel the contract, please fill out this form and send it back)

To: Pala Health GmbH, Friedrichstrasse 114A, 10117 Berlin, e-mail: support @ everjump . fit (no spaces), phone 030-62931795

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of the consumer(s)

Signature of the consumer (s) (only for notification on paper)

Date

__________

(*) Delete as applicable.

(4) We bear the cost of return or collection.

(5) The repayment is made, when exercising the voluntary right of return, to the account to be named by you for this purpose.

(6) Your statutory right of withdrawal is not affected by compliance with our rules on the supplementary contractually granted (voluntary) right of return and remains in force regardless. Until the expiration of the period for the statutory right of withdrawal, only the legal conditions listed in the cancellation policy apply. The contractually granted (voluntary) right of return also does not limit your statutory warranty rights, which remain unrestricted.

 

3. voluntary right of withdrawal

 

You have the right to revoke this contract within 30 days without giving any reason.

The voluntary right of withdrawal begins after the expiry of the statutory right of withdrawal (of 14 days) and runs for 16 more days. Thus, you have a total of 30 days right of withdrawal (14 days statutory, 16 days voluntary).

If you cancel this contract under the right of withdrawal, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and no later than thirty days from the day on which it is proven that the product was returned. For this repayment, we will use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

Your statutory right of withdrawal is not affected by compliance with our rules on the right of withdrawal and remains regardless of this. Until the expiry of the period for the statutory right of withdrawal apply exclusively the legal conditions listed there. The right of withdrawal also does not limit your statutory warranty rights, which remain unrestricted.