Refund policy
Right of Withdrawal
Consumers have the following right of withdrawal:
1. Right of withdrawal
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day
• on which you or a third party designated by you, who is not the carrier, took possession of the goods or if you have ordered one or more goods as part of a single order and these are delivered or become, or;
• on which you or a third party named by you who is not the carrier took possession of the last goods or has, if you have ordered several goods as part of a single order and they are delivered separately, or;
• on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece or if you have ordered goods that are delivered in several partial shipments or pieces.
In order to exercise your right of withdrawal, you must inform us (Pala Health GmbH, Friedrichstrasse 114, 10117 Berlin, email:support @ everjump . fit (without spaces)) inform you of your decision to revoke this contract by means of a clear declaration by e-mail. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
(1) If you withdraw from this contract, we will owe you all payments that we have received from you, excluding delivery and return costs immediately and at the latest within fourteen days from the day on where we received the goods in our warehouse. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back or handed them over to a partner nominated by us, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired or hand them over to a partner named by us.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
2. Sample withdrawal form
Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)
– To: Pala Health GmbH, Friedrichstrasse 114A, 10117 Berlin, email:support @ everjump . fit (no spaces), phone 030-62931795
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
– Datum
__________
(*) Delete where not applicable.
(4) We bear the costs of returning or collecting the goods.
(5) If you exercise your voluntary right of return, the repayment will be made to the account you have specified.
(6) Your statutory right of withdrawal is not affected by compliance with our rules on the supplementary contractually granted (voluntary) right of return and remains in effect regardless of this. Until the expiry of the period for the statutory right of withdrawal, only the statutory conditions listed in the cancellation policy apply. In addition, the contractually granted (voluntary) right of return does not limit your statutory warranty rights, which remain unrestricted.
3. Voluntary right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The voluntary right of withdrawal begins after the statutory right of withdrawal (of 14 days) has expired and runs for a further 16 days. This gives you a total of 30 days' right of withdrawal (14 days statutory, 16 days voluntary).
We have a 30 day returns policy, which means you have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase. To start a return, contact our customer service at support@ everjump.fit or via our contact form. If your return is accepted, we will send you a return label. Items returned to us without first requesting a return will not be accepted.
If you withdraw from this contract under the right of withdrawal, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a different type of delivery than the one offered by us , have chosen cheapest standard delivery), immediately and at the latest within thirty days from the day on which it can be proven that the product was returned. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
Your statutory right of withdrawal is not affected by compliance with our rules on the right of withdrawal and remains in effect regardless of this. Until the end of the period for the statutory right of withdrawal, only the statutory conditions listed there apply. Furthermore, the right of withdrawal does not limit your statutory warranty rights, which you retain without restriction.
