1.WHAT DOES SHIPPING COST ME?
Shipping costs are calculated automatically for each destination country at checkout.
- Germany: We charge 4,99€ shipping cost up to an order value of 59,99€. We offer free shipping with an order value of 60€ or higher.
Italy: We charge 4,99€ shipping cost up to an order value of 99,99€. We offer free shipping with an order value of 100€ or higher.
- Switzerland, United Kingdom (UK): Shipping to Switzerland and UK is flat 9,99€. Please note that additional custom duties may apply.
Returns are free for customers in Germany. If you ordered from outside of Germany, you have to cover the return costs.
2. HOW IS MY ORDER SHIPPED?
Within Germany, your order will be shipped via DHL. For all other countries, we ship with UPS. As soon as your order leaves our warehouse, you will receive an e-mail with a tracking number that you can use to track your package. If you live in Germany, you have several possibilities to control your shipment with DHL:
- Neighbor of choice: Here you can choose your favorite neighbor to whom you entrust your package.
- Desired day: Package arrives on Thursday, but you already know that you won't be at home? Then simply choose a new desired day on which you’re sure you will be home.
- Storage location: With the storage location, you can specify that the parcel carrier can drop off your parcel at a location you specify without anyone having to accept it.
- Evening delivery: In some regions of Germany, it is also possible to book an evening delivery (18:00-22:00). However, you do have to pay for this service with DHL.
3. MY DELIVERY HAS DISAPPEARED - WHAT CAN I DO?
If there are problems with your delivery, please send us an email to email@example.com. Our team will find a solution for the problem as soon as possible.
4. DO YOU ALSO SHIP ABROAD?
Everjump ships to every country in the world!
5. HOW LONG DOES THE DELIVERY TAKE?
Within Germany the delivery time is 1-3 days, depending on the time of order and how far you live from our warehouse.
International deliveries reach you within 3-6 days.
6. HOW DOES THE RETURN SHIPMENT WORK?
If you want to return your product, please contact our customer service at firstname.lastname@example.org or use our contact form. There we will create a free return label for you.