Refund policy
Please send returns to the following address:
acut fulfillment GmbH
© Everjump
Motzener Straße 36-38 / Gate 7
12277 Berlin
Germany
This website www.everjump.fit is published by:
Pala Health GmbH
Friedrichstrasse 114A
10117 Berlin
Germany
Represented by the Managing Director: Nils Holten
Right of withdrawal for consumers
Please send returns to the following address:
acut fulfillment GmbH
© Everjump
Motzener Straße 36-38 / Gate 7
12277 Berlin
Germany
This website www.everjump.fit is published by:
Pala Health GmbH
Friedrichstrasse 114A
10117 Berlin
Germany
Represented by the Managing Director: Nils Holten
Consumers have the following right of withdrawal:
1. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day
• on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single item, or;
• on which you or a third party other than the carrier designated by you took possession of the last good, provided that you have ordered several goods as part of a single order and these are delivered separately, or;
• on which you or a third party other than the carrier designated by you took possession of the last partial shipment or the last item, provided that you have ordered goods that are delivered in several partial shipments or items.
To exercise your right of withdrawal, you must inform us (Pala Health GmbH, Friedrichstraße 114, 10117 Berlin, E-Mail: support@everjump.fit (without spaces)You must inform us of your decision to withdraw from this contract by sending a clear statement via email. You may use the attached model withdrawal form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
(1) If you cancel this contract, we will refund all payments that we have received from you promptly and at the latest within fourteen days of receipt of the return in our warehouse, but excluding delivery costs. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods or handed them over to a partner designated by us, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period or hand them over to a partner designated by us.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
2. Sample cancellation form
sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
– To: Pala Health GmbH, Friedrichstrasse 114A, 10117 Berlin, email: support@everjump.fit (without spaces), phone030-62931795
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
- Date
__________
(*) Delete where not applicable.
(5) If you exercise your voluntary right of return, the repayment will be made to the account you have specified.
(6) Your statutory right of cancellation is not affected by compliance with our rules on the additional contractually granted (voluntary) right of return and remains in effect regardless of this. Until the expiry of the period for the statutory right of cancellation, only the statutory conditions listed in the cancellation policy apply. The contractually granted (voluntary) right of return also does not limit your statutory warranty rights, which you retain without restriction.
3. Voluntary right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The voluntary right of withdrawal begins after the expiry of the statutory right of withdrawal (of 14 days) and runs for a further 16 days. This gives you a total of 30 days of withdrawal (14 days statutory, 16 days voluntary).
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused in perfect condition, with tags and in the original packaging. You will also need the receipt or proof of purchase. To start a return, contact our customer service at support@everjump.fit or via our contact form. If your return is accepted, please send it to the following address: acut fulfillment GmbH, ℅ Everjump, Motzener Straße 36-38 / Tor 28, 12277 Berlin, Germany and include your order number on the return. Items returned to us without you first requesting a return will not be accepted.
If you cancel this contract within the scope of your right of cancellation, we will refund all payments that we have received from you, excluding delivery costs (including additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within thirty days from the day on which you verifiably returned the product. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
Your statutory right of cancellation is not affected by compliance with our rules on cancellation and remains in effect regardless of this. Until the deadline for the statutory right of cancellation expires, only the statutory conditions listed there apply. The right of cancellation also does not limit your statutory warranty rights, which you retain without restriction.