Right of withdrawal for consumers
Consumers have the following right of withdrawal:
1 Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date,
- on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly, or;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately, or;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces.
To exercise the right to cancel, you must inform us (Pala Health GmbH, Friedrichstraße 114, 10117 Berlin, E-Mail: [email protected], phone: 030-62931795) of your decision to withdraw from this contract by an unequivocal statement sent by e-mail. You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
We will pay the shipping costs for the return.
Consequences of revocation
(1) If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods or handed them over to a partner designated by us, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days or hand them over to a partner named by us.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
2 Sample withdrawal form
Sample withdrawal form
(If you wish to cancel the contract, please fill out this form and send it back to us).
- To: Pala Health GmbH, Friedrichstraße 114, 10117 Berlin, E-Mail: [email protected], phone 030-62931795
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
__________
(*) Delete as appropriate.
(4) We shall bear the costs of the return shipment or collection.
(5) If you exercise your voluntary right of return, the repayment will be made to the account specified by you.
(6) Your statutory right of withdrawal is not affected by compliance with our rules on the supplementary contractual (voluntary) right of return and remains unaffected. Until the expiry of the period for the statutory right of withdrawal, only the statutory conditions listed in the withdrawal policy shall apply. The contractually granted (voluntary) right of return also does not restrict your statutory warranty rights, which remain unrestricted.
3 Voluntary right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The voluntary right of withdrawal begins after expiry of the statutory right of withdrawal (of 14 days) and runs for a further 16 days. This gives you a total of 30 days right of withdrawal (14 days statutory, 16 days voluntary).
If you withdraw from this contract under the right of withdrawal, we will refund all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within thirty days from the day on which the product was demonstrably returned. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
Your statutory right of withdrawal is not affected by compliance with our rules on the right of withdrawal and remains unaffected. Until the expiry of the period for the statutory right of withdrawal, the statutory conditions listed there apply exclusively. Furthermore, the right of withdrawal does not restrict your statutory warranty rights, which remain unrestricted.